Privacy Policy

Hey there, welcome to QZAYS! We’re the team behind the QZAYS online roller skate store (we’ll call it “our site” for short). This Privacy Policy is here to break down exactly how we collect, use, protect, and share your personal info when you browse our site, cop a pair of skates, or hit us up for help—no confusing jargon, just straight talk.
By clicking around, shopping, or using our site in any way, you’re letting us know you’ve read, get, and agree to every part of this policy. If something doesn’t sit right with you, no hard feelings—just hold off on using our site and services for now.

1. Types of Information We Collect

We only collect your personal info when we really need it—think: to hook you up with our services, fulfill your order, or chat with you about your skates. The info we grab falls into two easy categories: stuff you choose to share, and stuff we pick up automatically (no weird spy moves, promise).

1.1 Voluntarily Provided Information

When you place an order, shoot us a message for help, or interact with our site, you might share details like your full name, email, phone number, shipping/billing address, and order deets (like which skates you’re grabbing or how many you want).
Quick heads-up: All payment info (like credit card numbers) is handled securely by trusted third-party payment pros. We never store, access, or hang onto your full payment details—your financial info stays safe and out of our hands.

1.2 Automatically Collected Information

When you browse our site, we automatically collect some non-personal info to keep things running smoothly, make your experience better, and keep our site secure. This might include your device type (phone, laptop, etc.), browser version, IP address, which pages you check out, how long you stay, what you click on (like adding skates to your cart), and when you visited.

1.3 Information from Third-Party Partners

Every now and then, we might get a little info from our trusted third-party buddies—like payment processors, shipping companies, or analytics tools. We only use this info to send your order, stop fraud, make our site better, or improve our services. We only work with partners who take privacy just as seriously as we do.

2. How We Use Your Information

We use your info only for legit business stuff—stuff that helps us give you great service and run our online skate shop right. Here’s exactly what we use it for:
  • Processing and sending your order: Verifying your info, coordinating shipping, and hitting you up with updates (like order confirmations, shipping alerts, or when your skates land at your door).
  • Hooking you up with customer support: Answering your questions, fixing any issues you run into, and following up to make sure you’re happy.
  • Sending you service-related messages: Think order confirmations, shipping updates, or important heads-ups about our site (we’ll never spam you with random marketing emails without your okay).
  • Making our site better: Analyzing how you browse, finding things we can improve, and tweaking our site so it’s easier to use and more fun to shop on.
  • Stopping fraud: Catching unauthorized access and keeping our site (and your info) safe from weirdos.
  • Following the rules: Complying with laws, regulations, and legal requests (like responding to court orders or keeping required records).
We’ll never sell, rent, or give away your personal info for random business stuff—period. And we’ll never use it for anything not listed here without asking you first (and getting a clear “yes”).

3. How We Share Your Information

We get it—your privacy is a big deal. We only share your info when we have to, to run our shop or keep our promises to you. We never sell, trade, or rent your info to third parties for marketing or profit—no ifs, ands, or buts.

3.1 Sharing with Service Providers

We might share a little of your info with trusted third-party pros who help us run our site and serve you better. These guys include:
  • Payment processors: To securely handle your payments (remember, they don’t share your full payment deets with us).
  • Shipping carriers: To deliver your skates and send you tracking updates.
  • Analytics and site maintenance tools: To help us see how our site is doing, make it better, and keep it secure.
  • Customer support platforms: To help us get back to you faster when you have questions.
Every third-party we work with has to follow strict privacy and security rules—they can only use your info for the specific job we ask them to do, nothing more.

3.2 Legal Disclosures

Once in a blue moon, we might have to share your info with legal folks (like courts, police, or regulators) if the law makes us—think court orders or legal requests. We might also share it to protect our rights, property, or safety, or yours and the public’s.

3.3 Business Transactions

If something big happens with our business—like a merger, someone buying us out, selling our assets, or closing up shop—your info might get transferred to the new team. If that happens, they’ll have to follow this Privacy Policy, and we’ll let you know ahead of time if the law says we have to.

4. Data Security Measures

We take protecting your info super seriously. We’ve set up reasonable tech, admin, and physical safeguards to keep your info safe from unauthorized access, use, sharing, changes, or getting deleted. Here’s what we do:
  • SSL encryption: This protects the data sent between your browser and our site—you can check it out by looking for the “https://” and padlock icon in your browser’s address bar.
  • Regular security checks and updates: We keep our site and systems updated to fix any weak spots.
  • Strict access rules: Only our team members or service providers who need your info to do their job can get to it.
  • Team training: Our crew knows all the best practices for keeping your privacy and info safe.
We try our absolute hardest to keep your info as secure as possible, but let’s be real—no online site or data transfer is 100% foolproof. We can’t promise perfect security, but we’ll always do everything we can to minimize the risk of someone getting access to your info without permission.

5. Cookies and Tracking Technologies

Our site uses cookies and similar tracking tools (like web beacons) to make your browsing experience better, keep basic site functions running, and see how people use our site. Cookies are tiny text files that get stored on your device when you visit us—no biggie, we promise.

5.1 Types of Cookies We Use

  • Necessary cookies: These are non-negotiable—they keep our site running. Think: letting you navigate around, add skates to your cart, and check out. If you turn these off, our site might not work right (and you won’t be able to grab your new skates!).
  • Analytics cookies: These help us figure out how you use our site—like which pages are most popular, how long you stay, and what you click on. We use this info to make our site better and more fun to shop on.

5.2 Managing Cookie Preferences

You’re in control of your cookies! Most browsers let you accept, reject, or delete cookies, and you can set it up so your browser tells you when a site tries to put a cookie on your device. Just a heads-up: If you turn off certain cookies, our site might not work as well, and you might not be able to use all our features.

6. Third-Party Websites and Services

Our site might have links to other third-party sites, services, or resources—like social media, shipping company sites, or payment processor pages. These sites are totally independent of QZAYS, and they have their own privacy policies and rules.
QZAYS isn’t responsible for what those third-party sites do, their privacy practices, or their content. We suggest you read their privacy policies before sharing any info with them—better safe than sorry!

7. Advertising and Analytics

We might use third-party analytics tools (like Google Analytics) to collect anonymized or grouped info about how people use our site. This helps us see how our site is performing, find things to improve, and make our services fit what you need better.
We won’t use your personal info for targeted ads unless you explicitly say it’s okay. Any info we use for analytics is stripped of all personal details—no one can link it back to you specifically.

8. Your Rights and Choices

Depending on where you live and the laws there, you might have certain rights when it comes to your personal info. Here’s what those rights might include:
  • Right to access: You can ask for a copy of the info we have about you.
  • Right to correct: You can ask us to fix any info that’s wrong or incomplete.
  • Right to delete: You can ask us to delete your info, but we might have to keep some of it to fulfill your order or follow the law.
  • Right to restrict processing: You can ask us to stop using your info in certain cases.
To use any of these rights, just hit up our customer support team using the info below. We might ask you to verify who you are first—this is just to keep your info safe. We’ll get back to you as soon as we can, following the law’s timeline.

9. Children’s Privacy

Our site and services are for people 16 and older. We don’t intentionally collect, use, or share info from kids under 16. If we find out we accidentally got info from a kid under 16, we’ll delete it right away and make sure it doesn’t happen again.
If you’re a parent or guardian and think your kid under 16 shared info with us, shoot us a message right away—we’ll fix it fast.

10. Updates to This Privacy Policy

We might update this Privacy Policy every now and then—usually to keep up with new laws, rules, or how we run our business. Any updates will be posted right here, and we’ll change the “last updated” date so you know when things changed.
If you keep using our site after we post updates, that means you agree to the new policy. We suggest checking this page every once in a while to stay in the loop on how we’re protecting your info.

Contact Us

If you have questions, concerns, or requests about this Privacy Policy, or if you want to use any of your rights regarding your info, hit us up using the details below—we’re here to help.
  • Store Name: QZAYS
  • Email: service@qzays.com
  • Phone: +1 (217) 624-7834
  • Business Hours (Support): Monday–Friday, 9AM–6PM CST
We’ll get back to you as soon as we can and work with you to fix any issues. Thanks for trusting QZAYS with your skate shopping and your privacy—we appreciate you!